A tour is not just a walkthrough. Look at resident engagement, odour control, hygiene, dining setup, and staff responsiveness. Notice whether residents are addressed respectfully and whether staff appear familiar with individual preferences. Ask to see common areas at different times if possible. Observe call-bell response times and how visitors are welcomed. Take notes immediately after each visit while details are fresh. The best tours leave families with clear answers, not polished impressions. Structured observation helps you choose based on care reality, not presentation quality.
Day 13